[FFmpeg-user] Applian Replay Media Catcher 4 won't record proper screen ratio. Need ffmpeg codec to help.

[paul aungiers]

Dear Sir,
My Applian (US company) Replay Media Catcher 4 recorder will not record widescreen pictures propely. They reproduce as 4:3 ratio!
Applian technical support say their software is not at fault but rather my PC needs ffmpeg codec in order to make it record ratios properly.  Applian will not tell me what kind of ffmpeg codec I need,  or where to aquire one from or any helpful details really!
I do not know where to turn with this because I want to record widescreen movies as soon as possible.  Can you help me at all?  What kind of ffmpeg codec would I need?  Where could I aquire it from?  Is there any specific part of my PC I need to download it to?   My PC is Windows Vista.
Hoping you can help,
Sincerely
P. A