[FFmpeg-user] Error messages

[dE .]

On 11/30/11 16:25, Danny Sadai wrote:
> Hi there, every time I try to view a folder containing a video file I get an error message: "COM Surrogate has stopped working" (I have attached the full error message and my system details), when I follow the MS windows error link it tells me I have an FFmpeg fault, I did not even know that FFmpeg was installed, can any one PLEASE HELP?
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> Danny Sadai
> Deputy Safety Officer/Maintenance Assistant
> Email: danny.sadai at essexcricket.org.uk
>
> Telephone: 01245 254037 / Mobile: 07971 451643 / Fax: 01245 254021
>
> Address: The Ford County Ground, New Writtle Street, Chelmsford, Essex, CM2 0PG.
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You probably should do the following in order -
1) re-install all drivers
2) re-boot
3) re-install any multimedia programs
4) re-boot
5) Lastly, if doesn't work re-format Windows (as always).